Outbound calls

Your bots can make outbound calls to perform large-scale call campaigns for your customer database.

The bot communicates with customers in natural language and recognizes customers’ intents — agreement or disagreement, confirmation, etc. As a result, Aimylogic provides you with analytics containing call details.

Call campaigns are available on all subscription plans except Skill Master.

In this section, you can find the following articles on outbound calls:

• How to create a call campaign — how to set up and start a call campaign for a pre-uploaded phone number list or by a trigger from a CRM system.
• Call script — what is the difference between a chatbot script and a call script.
• Call and campaign statuses — what statuses can calls and call campaigns have and what each status means.
• Call reports — how to download a call report and what information is included in it.
• How to use spreadsheet data for call campaigns.
• How to markup a script — how to tag screens for call reports.